FAQ - Frequently Asked Questions
FAQ - Frequently Asked Questions
PRODUCT & TECHNOLOGY
What is nyxe?
nyxe is a monthly acne care system that combines red light therapy patches and hydrocolloid sticker patches to treat both deep and surface-level breakouts. Each box includes everything you need to stay consistent for 30 days.
How does the red light therapy patch work?
The red light therapy patch uses light at wavelengths between 630–650nm to reduce inflammation, calm painful pimples, and speed up healing. It activates when you remove the pink pull tab and pauses when you reinsert it.
What does red light therapy do?
Red light penetrates the skin to support healing from within. It reduces inflammation, improves circulation, and helps calm cystic and hormonal acne without irritating the skin.
Is the red light visible?
Yes — you’ll see a soft red glow when the patch is active. It’s subtle and safe for skin.
Can I feel it working?
There’s no heat or tingling. You likely won’t feel anything, but within 24 hours many users notice less pain and swelling in deep pimples.
How do the sticker patches work?
Hydrocolloid sticker patches absorb fluid, oil, and impurities from surface pimples. They also create a protective barrier to keep bacteria out and prevent picking.
How many times can I reuse the red light therapy patch?
Each patch lasts approximately 30 hours total. You can wear it for up to 48 hours at a time. Reinsert the pull tab between uses and clean it with an alcohol swab.
Can I use other skincare under the patch?
No. For best results, apply the patch directly to clean, dry skin without other serums or actives underneath.
Are the patches waterproof?
The red light therapy patch is not waterproof. Avoid water, steam, or sweat while wearing it. The sticker patches are water-resistant but not meant for wet conditions.
HOW TO USE
How do I apply the red light therapy patch?
Clean and dry the breakout area
Remove the pink pull tab to activate
Peel off the backing and apply
After use, wipe clean and reinsert the tab
How long should I wear it?
Wear up to 48 hours continuously. For sticker patches, 6–12 hours is ideal (overnight is fine).
Can I wear it while sleeping?
Yes, as long as you’re not sweating or in a humid environment. If not in use, always reinsert the pink pull tab to save battery.
How often should I use the patches?
Use 1 red light therapy patch per week
Use sticker patches daily as needed
What if the patch stops sticking?
Use the replacement adhesive stickers provided in your box. Clean the surface of the device before applying a new one.
SAFETY
Is it safe for all skin types and tones?
Yes. Red light therapy is safe and non-invasive for all skin tones. If you have a skin condition or are on medication, consult a doctor before use.
Who should not use nyxe?
Avoid use if you:
Have a pacemaker or implanted medical device
Are pregnant or breastfeeding
Are under 18 (without guidance)
Have active skin infections or wounds
Are extremely photosensitive or undergoing light-based treatments
Have a history of skin cancer
SUBSCRIPTION & DELIVERY
How does the subscription work?
You receive one nyxe box every month with all patches and tools for a full 30-day routine. You can skip, pause, or cancel anytime.
Why can’t I buy a single box?
nyxe is built to work over time. Subscription ensures consistency and gives better value than buying acne products separately.
Can I gift a box?
Yes. We offer a one-time gift option — no subscription needed.
Where do you ship?
Free shipping to Singapore and Malaysia
International shipping available (rates calculated at checkout)
How long does shipping take?
Singapore: 2–4 business days
Malaysia: 4–7 business days
International: 7–14 days (varies)
TROUBLESHOOTING
My red light isn’t turning on.
Make sure the pink pull tab is fully removed and the device is not wet. If it still doesn’t activate, reach out to us for a replacement.
My patch isn’t sticking.
Clean the surface and use a replacement adhesive from the box. Stick on clean, dry skin only.
I lost my instruction guide. Can I get another?
Yes — click here to download the PDF or visit our Guide page for full instructions.